Shipping & Returns
Poppy Poppy has no smallest order value. After a completed order, a confirmation email is sent out to the submitted email with terms and conditions of the purchase. All packages are sent out in cooperation with Envirozone AB to sub postmasters. In order to pick up your package, you will need a serial or tracking number together with a valid id.
- Shipping is always free for purchases over 499 SEK, otherwise shipping is 79 SEK in Sweden.
- Delivery is made within 1-3 working days. Longer delivery time might occur for certain postal codes in Norrland and Gotland.
If the delivery has been delayed, you have the right to cancel your purchase. Please contact customer service to do so. If delivery is delayed due to extraordinary events (also called force majeure), such as way, riot, strikes, lockout, different types of natural disasters, fires or issues with shipping companies, Poppy Poppy is not responsible for delays of shipments.
Another delivery address
If you want the package to be sent to another than your own please make a note of this when ordering. If you choose another delivery address you will not be able to use Klarna faktura or Klarna delbetalning as payment.
Shipping to minors
We do not ship to minors (under 18 years of age) without guardian's permission.
You have the right to cancel your order in part or full until you've received the products/or if they are ordered to a sub postmaster (postombud).
*All Poppy Poppy’s product manuals/instructions are in English.
We offer a 30 day withdrawal policy.
If you want to use our withdrawal policy you always have to contact our customer service and we will send you a return shipping label and help you with your return. You can also fill out Konsumentverkets withdrawal form and send to us. Please do not send any package back to us before contacting customer service. This will lead to prolonged handling time. You can reach us at firstname.lastname@example.org.
You have the right, without any fee incurring, to open the package to control that the product is working within reasonable limits. Please note that if the product has been used and is no longer in an unchanged condition we waive the right to deduct between 15-80% of the original price. If the product has, due to improper use, lead to product failure, we will not refund the purchase price. In order for you to get a full refund, the product has to be able to be sold “as new” and it’s original packaging should be returned in essentially unchanged condition. The withdrawal period is counted from the day you’ve recieved/picked up the product at your sub postmaster (postombud).
In case of regretted purchase
If you regret your purchase, you as a customer are responsible for the return shipping fee, which is as of today 79 SEK for all returns. Shipping that has been paid by you will not be refunded post return. After refunding the product in unchanged condition Poppy Poppy will refund you within 14 days of receipt, excluding the return fee of 79 SEK. This is counted from the day Poppy Poppy has received the return or other evidence of return has been shown as proof to Poppy Poppy.
- Please package the product so that it won't be damaged during return transport.
- Put the return shipping label on the package and leave it at your local post-/SchenkerPrivpak-ombud. If done this way we will be able to help you solve your return as quickly as possible.
We do not refund shipping damage due to inadequate wrapping, or returns that have gone missing if you’ve managed the return by yourself.
Products that has been specially tailored for a customer does not incur withdrawal policy, exchange policy or refund. If a product is damaged in transport, Poppy Poppy should be notified as soon as the damage has been discovered.
If returns are made due to error from Poppy Poppy’s side, Poppy Poppy will expense the return shipping.
If you would receive a faulty or defective product we want you to contact our customer service, so that we can help you remedy the issue and see to it that it does not happen again. Please contact us at latest 2 months after your receipt of products (if you’ve been unable to do this at delivery). It is advisable that you inspect products upon delivery.
Always contact our customer service (email@example.com) and we will send you a return shipping label and help you with your complaint. Please note! Never send back products before contacting customer service. It will lead to prolonged handling time. To be able to handle your complaint we will need you to send us the following information:
- Customer number or personal identification number
- Invoice number
- Which items you want to return
- Attach a clear error description. We will receive the complaint and get back to you with return instructions. We might ask for a picture that shows the damage.
We do not refund shipping damages due to lack of packaging.
- Always package the product so that it is not damaged in return shipment.
- Always package in the original box and packaging to avert any transport damage.
- Put the return shipping label on and drop at your local sub postmaster.
We will refund the return shipment by sending you a return shipping label from our customer service. Shipping that has been paid by the customer will not be refunded post return.
If your product has been damaged or lost during transport, Poppy Poppy is responsible. Please make customer service aware as soon as possible about this for the fastest handling, however at latest within reasonable time (if you as a customer have been unable to do so when the product/s was delivered).
Sales to consumers (individuals) fall under konsumentköplagen, which means that Poppy Poppy should remedy any errors or redeliver if this can be done without any unreasonable cost or inconvenience for Poppy Poppy. Furthermore, Poppy Poppy has the right to remedy any error by reparation or exchange the defective item to a new one.